Sara H.

I just wanted to post a warning about Paypal. A site that, until now, I have had full faith in! They are known for being a safe way to make purchases online-probably the main reason we all use them, right?
Last week I learnt that 'A' PayPal account is taking a direct debit out of my bank account without my permission. The only information I can see on my bank statement is 'PayPal account direct debit' and the amount.
Naturally, I have checked my PayPal account to see where the money was going but there is no record of this YEAR LONG direct debit. I have lost near £400 in total so far.
However, PayPal are not prepared to help me with the matter. They have simply written to my bank to say that I authorised the activity. DESPITE there being no record of the activity in my PayPal account at all! I am appalled.

They seem incapable of understanding that the PayPal Account that is taking MY Money from my bank account is not linked to me in anyway!

I feel as though there is no way of me getting this money back. I feel incredibly let down by PayPal. The company that is meant to keep money safe.

I will be deleting my PayPal account and instructing my bank to not authorise any activity through PayPal in the future.

I will also be warning all of my family and friends about PayPals lack of interest in the fraudulent activity on my account and advising them to also stop using it.