Sara C.

All the CR stores in my area have been shut down. I purchased items online, but they did not fit so I traveled to a location out of my area in hopes of returning. To my surprise they do not return sale items for cash. My only option was to exchange or store credit. I looked around at the items in store. I was very disappointed with the selection of clothes. CR has always been one of my favorite stores and the location that I used to visit often in San Jose always had the latest trends and I was sure to find a cute outfit. The Gilroy store reminded me of a cheap 5 and below. I couldn't believe it was a CH. Obviously, the stores have been hit hard due to the pandemic, but I don't think it's a reason for the stores open to have such a poor selection. You would think they would have them looking full and filled with trendy items. With that being said I was not able find an item I liked, so I opted for gift card, and was assured I would be able to use it online. Fortunately, the selection is still very good on line. I thought I was set, but when I tried to enter my gift card it would not take for some reason. I did some research and was not able to find a way to enter it. I tried to call customer service but it wasn't a working number. I then emailed customer service. The response I got was not what I expected. "At this time we are not able to redeem Gift Cards online. We apologize for any inconvenience". REALLY! If i knew that i would have kept the item and sold it my self. I was very disappointed. How rude