sara c.

I am 30 years old. I stay busy with my husband, work and 3 children. So I've been an avid "online shopper" for at least 8 years now. I've ordered from all sorts of websites. Battled all sorts of customer service, had garment or product issues when items were received from different companies/stores. This aside from lightinthebox.com, is the absolute worst store to order from. They charged me 4 times the amount in which my order cost. My garments came and 2 of the items were severely damaged. One was the wrong size and one was the wrong color. I only received one item out of my entire order that was as it should be. My package took 2 months almost to get to me. Now, to make a long story short, they refused to credit me back the extra over 300 and some dollars they fraudulently charged me even though I had a print off from my bank showing they charged me the price of my order plus charged me 4 extra times. They le t me return the unwanted items (at my expense) only never to send me any of my exchanges (it's now been almost a year ago... still received none of my exchanged merchandise). Customer service was absolutely terrible. The girl I talked to asked if I was from a different country because she couldn't understand what I was saying and I told her I was Caucasian and from va. She started laughing on the phone. Another girl I talked to said "she didn't honestly care about my order, it's her job to pretend that she cares". And another girl hung up on me. I would rather dumpster dive for my clothes than ever order from there again. It was honestly a horrible horrible experience.