Sara C.

I attended a speed dating evening event tonight only to find nobody else there. Nobody bothered to phone, text, email, WhatsApp, messenger, write, or FB me to let me know. Furious. When I phoned to find out what was going on, I was told I wasn't on the list and had been taken off it. I hadn't asked to be taken off and had already received confirmation I was on the list. I am left £120 out of pocket for the work I cancelled to make myself free for the evening and arrive on time; I also cancelled my regular sports session for this evening. Reading is just over half an hour's drive from my home and it takes a while to park there. If you also consider reaching the venue from the parking spot, you will appreciate an hour and a half to two hours tonight were spent getting to and from on an event that didn't happen.
On the chat facility online, Nicole was pretty useless, simply refunding me the amount paid and was completely disinterested in giving me any compensation: she simply kept asking what else she could do for me. Some compassion, intelligence and suitable offer was expected but apparently too much to ask.
I understand that if I do not attend an event, I forfeit the amount paid, yet this company do not reciprocate if they make an error. Scandalous. Do not use this company: they are disorganised and apathetic to the customers they are supposed to be helping. 'Slow dating' are better.