I have ordered from them in the past and never had problems, but now after reading all these reviews I feel I must speak up.
PLEASE DO NOT ORDER FROM TORRID. They have rude customer service, refuse to honour discounts they have promised to you and make you jump through hoops just to get the right price on shipping. I had to call 6 times just to get a straight answer from them only to find out I had been charged 48 USD for shipping. I'm from Canada and that is like 60 dollars CAD.
Plus my credit card has never worked online. They promised to fulfil my order at discount and never did. I liked their clothes but not this much. By the time they get here, it's not worth the over 300 dollars I have spent in Canadian. I can go shop at local stores for similar items for way cheaper.
NOT WORTH IT.