I ordered a dress from them for my bday a week in advance and it was shipped the next day and was supposed to arrive in 3 days. But 5 days later the usps tracking number stated that my package was rerouted to another state! I contacted them about my order 'cause i had only two days left till my bday and still no package! When i still didn't have my dress the next day, they sent me a brand new replacement dress with the overnight saturday shipping for free! Totally saved my day. Great customer service!