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Its Nuts, I am currently dealing with CARID who does not have any fast service, customer service, or even the right parts. Rock auto gave me an estimate shipping day of Thursday. It came on Monday, 3 days earlier than expected with the right parts too. Im pretty content being that its competitor is not doing a very good job.
Tip for consumers:
UI is very user friendly! no need for instructions if you have been searching car parts on other sites. I like it better than auto zone and o'reiley, the 2 main competitor brands.
Products used:
Bought 2 front sway bars for my 1996 ford thunderbird
I bought 2 shock assemblies and first time was my fault, trash labeling so instead of buying the left and the right i bought 2 lefts. So i dealt with the week long wait for my corrected part and received it with weather damage to the rubber seals and it did not fit my car. Its been 3 weeks now since the issue first came up. Now im on a waiting list for them to "contact" the manufacturer.
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Empty.
Have used them several times without a problem but the trust factor is now gone. No direct...
Super fast shipping. Lots of available options on parts. Ease of use of the website. Reasonable...
Dear Santiago,
We are very sorry that you have received a defective part and are experiencing a fitment issue. Your frustration is completely understandable. Please, give us a chance to make things right for you.
Please, email me with your order number at jena.ra@carid.com, so i could locate it in the system and look deeper into this issue. I will do my best to facilitate the process for you, will check on this fitment issue and do what i can to speed up the correct replacement.
Thank you in advance for your reply.
Sincerely,
Consumer Relations Team at CARID.com