Santana S.

I ordered 4 figures as a Christmas gift. When 5 months had passed and nothing had shown up, they gave me the runaround on where the package is. They "opened an investigation" and bounced me from customer service rep to customer service rep. The box finally arrived out of nowhere after I constantly pestered them for a refund and the box was broken and contained a BROKEN BLENDER. I didn't order the blender and it was packaged broken because the pieces that were broken weren't in the box. When I tried to get a refund for that, they did the same runaround and had me send a million pictures. When I opened a PayPal dispute, they demanded the broken blender sent back even though it should have been covered by IC3.GOV for being a useless item. I've yet to receive a straight answer or refund for all the shipping though I did manage to get the individual small amounts for the figures themselves. Awful customer service, didn't get what I ordered, and overall terrible company. Use a different proxy.