The online customer service is useless and is in India... They basically listens to your complaints. Says that they have 'escalated' your request. And nothing happens on the Canadian side... I have talked with Shruti, Prithvi, Moumita and their boss Cesar from... No resolution, just lies. I know Walmart is slightly cheaper but that comes with a cost. I have called 8 times and I have 4 case escalation numbers **************, ************** etc.). Will NEVER EVER BUY AGAIN. Just pray I get my money back. Attached is my 'refusal of delivery' notice.