Sanjay P.

Had ordered two water heaters end of June 2018 and used my debit card as pre payment. They initially said the Geyzer will be delivered by 14th July and I even get an SMS stating the product has been shipped. After 15 days, and no communication in between, the My order status shows delivery one of the geysers has been cancelled and that my amount will be refunded. The second Geyzer delivery now shows as 28th July- one month after the order was placed. I try contacting Snapdeal on their customer service number +91 ******* ******* but get into a never ending IVR loop! On 1st July, the status shows that the order has been cancelled and refund initiated. I'm awaiting refund for both the geysers. Overall, pathetic experience from Snapdeal- you have no way of contacting them and they have the guts to send you an email that they have responded to your email- I haven't received any emails! Will wait for a couple of days for the amount to be refunded, otherwise will go to the consumer court. Can't understand how they manage to run their business and even get funded. Horrible customer service!