So I recently ordered 3 hats & 5 pins at the beginning of the month. Because I'm located in Canada, the shipping took a bit longer than was stated. That's alright because the items came packaged with care. BTW, I had to pay a customs charge upon delivery, but from what I've heard that's to be expected. However, once I opened the packaging, I only received 2 hats & all 5 pins. The one hat missing was obviously the one I ordered for myself, but my daughter's were happy that they got their hats & pins. Anyways, the customer service is not the greatest and I'm still wondering how this will be resolved! A $40 hat USD runs me about $60 CDN and my credit card receipt reflects that