Sandy P.

I ordered 2 dresses for my daughter and unfortunately they didn't fit. I returned the dresses via USPS priority mail. I paid through Paypal and received a message a few weeks later... WindsorStore.com just sent you a refund Nov. 22,2017. I assumed (yes, I know) that all was well and did not bother to actually open the PayPal email. A few months later I was reconciling my credit card statement bill and saw that Windsor had only given me credit for one of the dresses. I called customer service and was told that unless I had the tracking number for the package they could not give me credit for the other dress because they would need it to verify the weight of the package! Mind you the dresses were super thin and I doubt that they could determine from the weight if there were one of two dresses in that package. Sadly... my word against theirs. They had received the package so I said, "I assume you scan the bar code return label when you receive the package so if you need the weight that should be in your system. Long story short. The answer then and after several calls was always... we'd like to help you but without the tracking number we can't. This is ludicrous! They received the package so why would I keep the tracking number receipt. I would have been satisfied even if they had only been able to offer a $39.00 shopping credit for the dress. Beware of this company.