Wow I'm horribly dissatisfied with this website. At first the delivery time frame for my product was 3 weeks. Fair enough. On the last day that they could deliver they send an email saying that due to Chinese New Year my parcel will be delayed by another 20 working days. And to top it off I just got an email saying they require additional payment for import duties. Terrible service with hidden fine print about import duties.
Dear Sandy M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team