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2 Reviews by sandy

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HenriBendel

HenriBendel

3/15/18

I am a first-time buyer on Henri Bendel and from start, to finish it was pleasantly easy to purchase my item. The site is very user-friendly and any questions I had customer service was able to answer quickly. The bag I purchased is a bridal shower gift and I had it monogrammed as well as gift wrapped. When the package was delivered it was beautifully wrapped and the item itself with the monogram was perfect. I will definitely shop here again for myself. Thanks again.

Tradesy

Tradesy

3/15/18

I have been with Tradesy pretty much since they began both as a buyer and seller. I don't know what's happened in the past 6 months but as a seller, I've decided once my last two sales go through I will no longer sell on this site. I understand and am okay with a 4-day hold to make sure both the buyer and seller are safe. But Tradesy has held on to my funds over the 4 days hold period, making it now over a week I have not been paid.

I emailed them and asked why my funds haven't been released and the response is this, "Tradesy may hold your earnings from a sale for up to 21 days after your item has been delivered to the buyer to ensure the security of every transaction.Timing of this release can vary based on a process of thorough internal security checks, authenticity reviews, and randomized transaction reviews to ensure the safety of our marketplace. As soon as each transaction clears this process, your funds are released!"

Because we are a peer-to-peer market place, we do our best to balance both the seller's and buyer's needs. We have to have this wait time for the seller due to our return window, and the security of the sellers finances. We have found that this is the best way to ensure a successful transaction for the seller, as well as keep the buyer happy. The longest your funds can be held for is 21 days, but typically, funds are released much sooner. I am very sorry that it has negatively affected you I can confirm that everything is processing correctly.

That response is so vague and I just can't help but feel that Tradesy in some sort of financial trouble. Other longtime Tradesy sellers are feeling the same way which is a shame because I think they are going to lose a lot of honest sellers....I'm definitely one of them. Please reconsider selling on this site.

sandy Has Earned 17 Votes

Sandy M.'s review of Tradesy earned 17 Very Helpful votes

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