Sandy M.

I just received a charge for $36 for something I ordered and paid for in April! Groupon is stating they made a mistake and did not charge me - they looked for a payment for $36 and could not find it (I had discounts and credits and paid $25.40 for it). They want me to prove by sending "bank statements" (I used a credit card)? They took the money, but have no record of it? Example of Groupon online support (you cannot talk to anyone):
Joseph K., Jun 7,10:06 PM CDT:
Hi Sandy,
I am sorry for the confusion!
Would you please forward a snapshot of your bank statement showing the Groupon charge on 04/13/18 and 05/31/18 for further investigation?
Awaiting your response.
Regards,
Joseph K.
Groupon Customer Support

And then this threat:

Muthukumar V, Jun 8,9:41 AM CDT:
Hi Sandy,
I'm sorry for the continued frustration, and you are welcome to file a dispute for this charge with your financial institution if you so choose. Please keep in mind, however, that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question.
Please also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service.
If there's anything else I can help you with, please let me know.
Thank you,
Muthukumar V
Groupon Customer Support

Unbelievable, a company I have been using for years, (I spent a lot of money here) would treat me this way. Wondering if they are having financial issues?

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