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Sandy M.

1 Level 1 Contributor
  • 3 Reviews
  • 22 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Clothing & Fashion, Food & Drink

Member since November 2017

  • Reviews

    3

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

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  • Profile Views

    229

Review Distribution

3 Reviews by Sandy

6/8/18
I just received a charge for $36 for something I ordered and paid for in April! Groupon is stating they made a mistake and did not charge me - they looked for a payment for $36 and could not find it (I had discounts and credits and paid $25.40 for it). They want me to prove by sending "bank statements" (I used a credit card)? They took the money, but have no record of it? Example of Groupon online support (you cannot talk to anyone):
Joseph K., Jun 7, 10:06 PM CDT:
Hi Sandy,
I am sorry for the confusion!
Would you please forward a snapshot of your bank statement showing the Groupon charge on 04/13/18 and 05/31/18 for further investigation?
Awaiting your response.
Regards,
Joseph K.
Groupon Customer Support

And then this threat:

Muthukumar V, Jun 8, 9:41 AM CDT:
Hi Sandy,
I'm sorry for the continued frustration, and you are welcome to file a dispute for this charge with your financial institution if you so choose. Please keep in mind, however, that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question.
Please also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service.
If there's anything else I can help you with, please let me know.
Thank you,
Muthukumar V
Groupon Customer Support

Unbelievable, a company I have been using for years, (I spent a lot of money here) would treat me this way. Wondering if they are having financial issues?
3/10/18
I decided TrustedHouseSitters was not for me when I entered my info and only received house sitter recommendations from other countries. I tried to ask their customer service how to cancel via instant messaging. All the person would do is try to persuade me to use them, I am unable to cancel and now get an email daily from them. I have tried putting them in junk as well as putting them in as scam, they change their email address so you so you cannot stop them. Not a company I would ever trust!
vickyc21
TrustedHousesitters M. – TrustedHouseSitters Rep
Dear Sandy

I am sorry to read this review, and keen to get to the bottom of this, as this does not sound accurate, as we can easily remove you from our mailing list and prevent any future emails being sent to you, we do this very often and very quickly when asked to do so. Please contact me directly so I can look into the specifics of your account and what is happening on it.

I am confident I can rectify this for you very quickly.

There are three ways to contact us, and we have Membership Service Advisers available 24 hours a day

Click here to see the contact us forms, where you can send us a message, live chat with us or find your local phone number. https://support.trustedhousesitters.com/hc/en-gb/requests/new

I look forward to hearing from you

Thank you
Vicky
Head of Membership Services
TrustedHousesitters
11/21/17
I received my order at 8:45 pm last night. We live in FL, the ice was melted and food luke warm. I am afraid to eat the chicken and received 2 chicken meals! Contact their "chat" and they were too busy to deal with the issue. Contacted them via email, no response.

Sandy Has Earned 22 Votes

Sandy M.'s review of Plated earned 8 Very Helpful votes

Sandy M.'s review of TrustedHouseSitters earned 12 Very Helpful votes

Sandy M.'s review of Groupon earned 2 Very Helpful votes

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