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Sandro A.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since December 2019

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1 Review by Sandro

Despite being a regular/loyal client of them Zalando simply refuses to refund my order. They sent me huge sizing, noted return pickup already 4 times, no one is appearing. I am not in a position to go and drop the parcel, since had to sent it to my cousin in UK (They accept UK returns only what a surprise :) ) who is a student and nearest drop off point is far far away from him. Hermes courier did not appear 4 times and they simply do not care, doing everything to prevent the refund.
I will contact my bank and apply for a chargeback. That is the only option they left me

Despite that, their customer service guys are terrible, rude and not client friendly.
Great way to treat a loyal customer guys!

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