Despite being a regular/loyal client of them Zalando simply refuses to refund my order. They sent me huge sizing, noted return pickup already 4 times, no one is appearing. I am not in a position to go and drop the parcel, since had to sent it to my cousin in UK (They accept UK returns only what a surprise :) ) who is a student and nearest drop off point is far far away from him. Hermes courier did not appear 4 times and they simply do not care, doing everything to prevent the refund.
I will contact my bank and apply for a chargeback. That is the only option they left me
Despite that, their customer service guys are terrible, rude and not client friendly.
Great way to treat a loyal customer guys!