Nearly Natural sells silk plants. I purchased a silk flowering anthurium plant from Nearly Natural. I did not open the box upon receiving it since I was going to move. When I did open the box after 5 weeks, I noticed that 3 of the flowers were not properly glued and even missing petals. I called the company 3 times and spoke to representatives (waited over 20 minutes) that informed me that they would not replace the plant since it was more than 30 days since I received it. I tried to speak to a supervisor and each time I was disconnected. I emailed the manager of customer service but did not get a reply.
Hi Sandra! We are sorry to hear you were unhappy with your recent purchases. OpenSky hosts thousands of different shops and each merchant is responsible for setting their prices and fulfilling their own orders. Although we do not have a direct relationship with Amazon, it could be that one of our merchant used some Amazon packaging material in your case. If you need any further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.