Sandra H.

I ordered 4 matching dresses for my music quartet. They arrived in a timely fashion and appeared well constructed, BUT none of them fit. Each one was several inches smaller than the advertised measurements for the size. When I requested to return them, they insisted that I send them photos of me taking my measurements. They then concluded that I was holding the measuring tape too tightly around my hips, and that was why they did not fit. Yet the dress was also 3 inches too small in the bust. After I filed a formal dispute with my credit card company, because the merchandise received was not as advertised, fabvogue agreed that I could return the dresses. They told me to list the value at $20 to avoid the taxes even though I had paid over $500 for them. They then sent repeated emails begging me to cancel my transaction dispute. The credit card company said the dispute should not be cancelled until the refund was posted by fabvogue. I returned the dresses to them, (declaring full value) and postal tracking confirmed that they were delivered on October 2,2015. The company denied that they had been received until I had an e mail confirmation directly sent to them from USPS postal tracking--then they admitted they had been received but claimed they were only received on October 19. They also said that because I had not cancelled the dispute, I already had my money!

To summarize:
Their dresses are not sized as advertised.
They do not stand behind their products and go to great lengths to find a reason to deny your ability to return unacceptable merchandise. (As another complainant mentioned, they suggested that I resell the dresses myself.)
They lied until irrefutable proof was provided that they received the returns.
They are still avoiding processing my refund despite acknowledging that they received returned merchandise.

These people are dishonest. I do not recommend that anyone do business with them, but if you find yourself in my position, DO NOT GIVE UP! They count on customers finding it too hard to continue to fight for what is right. File a formal transaction dispute with your credit card company and document every step along the way!

I submitted an e mail as instructed to order the gown I had chosen. The response was quick and I was told that this company was local out of Pensacola, FL. I was told the dress I had selected was being discontinued but that there were two left in stock that could be altered to fit my measurements. We set an appointment at Two Times a Lady, the Pensacola store, with the alterations specialist for a fitting. I sent another e mail also requesting a specific jacket but received no response. I arrived at the appointed time and was told the alterations person had just left to take care of another customer who had a more pressing need. The owner then brought out a gown that was 4 sizes too large and could not possibly be altered to fit my size. The owner then started rummaging through the racks--overfilled with uncovered/unprotected gowns--trying to find something similar, then gave up and stopped to take care of another customer who walked in. I left and went to David's bridal where I found a lovely gown and received outstanding service.
The service from Romantic Gowns/Two Times a Lady was unprofessional and unsatisfactory in every respect.