Sandra o.

Hi Sandra,

Thank you for your most honest, invaluable feedback here and I'm sorry to hear that you feel that way.

From what you have told me, it sounds like the web browser was not updating immediately. DealDash is one of the most reputable and trusted auction sites in the industry and all auctions are played with real bidders just like you trying to win a great deal. I'm sorry if this has caused you to think otherwise. As the site uses Internet as a medium, there is always the possibilities for lags, delays, network interruptions, etc.

In this case the system was checking for any booked BidBuddies from other members that it must activate and keep the auction running. I do know that no one has had any extra time or advantage to try and outbid you. In the case that you see the auction timer hit zero and you are not immediately congratulated with the fireworks animation, it may be the case that there’s a delay in automatically refreshing the website. I’d recommend quickly refreshing your browser to see if the auction has ended or not: either the auction is still ongoing and you still have a chance to participate in the auction, or you’ve actually won the auction.

One thing that may help is to keep other tabs, windows and browsers closed while bidding to help keep your computer running as quickly as possible. Also it is always good to use the BidBuddy when you can, as there is a system in place that will ensure your bid is placed even if there are any unexpected network interruptions or loading delays.

Fair & Honest is a symbolic capture of DealDash's core values, these values start and end with our commitment to being humanistic.

I would love to show this to you, as it seems you've had a negative experience. Please do not hesitate to get in touch with us directly, we are always happy to help.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage

Your DealDash experience means everything to us.