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I purchased a 1.90ct Moissanite Fire ring in a Platineve setting and the stone fell out!
I was at dinner at an Olive Garden restaurant when I noticed it was gone. I had only worn this ring about 4 times since I purchased it. I purchased it on a 5 Flex pay and it
Happened AFTER the 30 day return policy. I tried to return the ring for credit and they would only REPLACE the stone ONE time at no charge. It is my belief that this settingis not very durable and it will only fall out again. I am not a happy camper!
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Hello Sandra, we want to make sure this situation is handled with more care so we are sending you a message to see how we can help. We apologize for the issue with the stone coming out and we want to make sure it doesn’t happen again. Contact us anytime at 800-619-3000 or at customercare@jtv.com.