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Sandra M.

  • 1 Review
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Experience: Reference

Member since May 2021

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1 Review by Sandra

5/2/21

My complaint is how they mislead in regards to their membership. I was told that it would cost $1.00 to get an answer from a vet. That part was good, but I was never told that I would be charged $31.00 for a membership of which I did not agree to. When requesting a refund they refused.

adamr35
Adam R. – JustAnswer Rep

Hello Sandra,

Thank you for reaching out to us at JustAnswer. We're sorry for any confusion.

We are very upfront to new visitors when they visit our site regarding the trial charge and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:

https://i.imgur.com/5GVF7cO.png

We would be happy to take another look at your account to make sure that everything was handled correctly. Please reach out to our Customer Care team at support@justanswer.com or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team.

Best regards,
JustAnswer Customer Care Team

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