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I ordered a Martial Arts USB stick on 25 Nov for my son-in-law's birthday which is on 29 December. On the website it said regarding delivery "Shipping Method:
Standard - No Tracking (5-12 Business Days After Manufacturing)". This was a strange one as it indicated that the item would be made to order and yet it was not a personalised item in any way. 2 weeks later it hadn't arrived and when I contacted Zazzle they couldn't give me any indication when it would arrive. By the time it arrived my son-in-law had gone away for Xmas and his birthday and did not therefore receive the item until his return. The USB drive was so small that I really cannot understand why delivery should have taken so long, why it couldn't be tracked or an indication given of delivery time at point of ordering. I would not order from Zazzle again for this reason even though the product itself was very nice.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello Sandra,
I am so sorry to hear about the overall experience you encountered with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine