I purchased a new Samsung S21 as a gift for my wife from the Samsung online store. They delivered the box on the 30th of March 2021, and on the 14th of April 2021, we were having a video conversation with our family members when the phone ran out of battery. Then we charged the phone and turned it on, but there was no signal for both sim1 and sim2, and after restarting and rebooting, there was still no signal. Then I headed to the Samsung Store in the Mall of the Emirates. They informed me that the motherboard was destroyed, that the phone had physical damage, and that we would have to replace the screen and frame in order to replace the motherboard.