Sandra J.

Evrything is awful from a customer perspective. I don't understand how you can have websites like amazon and then a websites like pottery barn. Website is total crap. Registry doesn't update or edit, no reviews on products, website shows items in stock but they are really not and if they discount something they won't ship it leaving the customer the only option of picking it up in a store 100 miles from here. Evrything is on backorder or it shows as will ship 2 months from now. You can save favorites to your account but they just disappear eventually for no reason. No way to have a shopping list or a wish list, only option would be a registry but like I said that is terrible. If you have a reward they still charge you up front and credit you later on Your statement... ridiculous. Customer service by phone or email is downright awful. If you send an email they tell you that they will answer in 48 hrs. Ha! Maybe 48 days. I got an answer I think 7 days later when the issue had already resolved. I called since I was getting no response and did everything on the phone but it was equally bad. Got no follow up confirmation email of what was done, no service what so ever. The experience in the store is not much better. Every time I go in all the reps are on the phone with god knows who for like 1 hour, the systems were down last time and they couldn't process returns or exchanges, lines started forming... it is consistently like this. You would think for a company that overcharges at least you could get an impeccable website and customer service but this is not the case at all. Better just using amazon.