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I contacted Rotita and said if they wouldn't help I would go to Barclaycard for support as I had paid with my card. I got a reply back from Rotita - 'Best Wishes!' I think translated that meant 'Up yours'. They're just laughing at me.
This company based in China doesn't care about their customers so watch out. Paid extra for early delivery of my order - took over a month. When I complained they said I had ordered HOT SALE items and couldn't have fast delivery. I think all of their items are HOT SALE. In any case why did they allow you to pay extra if you can't have early delivery on them. Then they said I could have a 50% refund if the goods arrived after a certain date. When I contacted them to ask for the 50% refund they changed the date and said I couldn't have one. The goods were too late for my holiday and in any case didn't fit - their sizing is all over the place. I'm going to sell them on eBay - why - well take a look at their returns policy. Besides which I wouldn't trust them to refund me anyway.
Sandra H.'s review of Rotita earned a Very Helpful vote
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Empty.
Processing wait time is way too long. Still waiting on product from order date in January.
