I live in Toronto, Canada. I bought a CE - Professional Services Collection toaster from Bed Bath & Beyond. Four months later the toaster stopped working. I have called the customer service no. *******212 several times - never answered by a real person. Always put on hold for a long time with a voice coming on every so often saying something in a foreign language.
I sent an email to customer support and got a very abrupt unfriendly response saying that I needed to send the toaster back to the States. I responded that with the cost of postage and the time to wrap the parcel it was not worth the cost. I suggested that I remove the cord and send this to them with my warranty but did not get a favourable response.
I tried to find the name of the company's CEO but there are no websites containing any information about this company's executive department (doubtful they have one)
So there is no other means of making a complaint about their lack of customer service or their return policy
I will never buy any of their products