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Sandra C.

Contributor Level

Total Points
80

1 Review by Sandra

  • Fanatics

6/18/19

Never purchasing anything from this company again. Wanted to exchange a shirt for a larger size. The only way to do this is to return the original shirt and pay a 9.99 shipping fee! Then rebuy the shirt and pay for shipping again. I buy almost everything online and I've never paid to exchange my items. This stire policy is terrible and will never purchase anything from here again. I'm now stuck with a too small shirt because I refuse to return it to them. I have three adult males in my family who are sports fanatics. I'll have to buy their items elsewhere in the future. Unfortunate for the company!

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Nigel P. – Fanatics Rep

Hello Sandra, thank you for your feedback! I am very sorry about our new return policy. Our number one concern is customer satisfaction. Upon review, you were refunded the return shipping fee. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

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