Sandra C.

I ordered a pair of boots size 12 when I received my order it was the wrong size a size 9 I called customer service she was nice and told me I had to take a picture of the box and email etc. I did they apologize for the mix up and since it wasn't my fault they would send me a label so I wouldn't have to pay I really wanted those boots so I reordered the same boots and OMG! I received the wrong size again I took pictures of both boxes. They apologize for the mix up I was told I would receive another label to send back that order so I waited for almost a month No labels so I email them again telling them I never received the labels and I ask could they email me the labels they did I sent back both boxes of boots and what made me up set with this company they had the nerve to charge me for returning the boots when clearly it wasn't my fault they missed up twice and keep part of my money and then I noticed that they only had one return showing I email them again asking about the second pair of boots and I received an email that said I'm sorry but you didn't return two pairs Thank God I had a postal receipt showing I had sent them two box this has left a very bad taste in my mouth for this company