Sandra A.

I joined Match.com and Plenty of Fish (POF.com) on the same day. I used the same photos and bio on both sites. I initially used the free version of both sites but had to upgrade on Match.com to see emails (which were free on POF). In the past three months I averaged five responses on POF to every one response on Match. That's right, a 5 to 1 difference! I decided to cancel Match and followed their instructions until the process was completed on their website. However I did not receive an email confirming this but then I wasn't really looking for one not knowing I had to have it. They auto renewed me and when I called regarding this charge the next business day, they refused to refund me my full amount. Instead they said they would give me a "one time courtesy" refund of 30%. This is a total rip-off for a site that charges for what other sites provide for free. Here's something to think about, they pay millions of dollars for all their slick media ads and they are still losing out to other online dating sites. There's a really good reason for this, bad value for the money and extremely poor customer service.