Customer service is inefficient. Period. The models we received I believe may be used or just lemons. We bought brand new. Lg thin stackable washer and dryer. Washer leaks down front of it. Dryer is now leaking and large AMT of hair and dust coat the inside rim and room on door. Rep came out... very rude and unhelpful. I've posted pics. Home Depot very gracious in trying to get another rep out with no assistance from lg.