- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Ordered a sand sniper 150 received with missing parts and bolts. Improperly and dangerously assembled. I could remove bolts from the transmission and engine mounts amongst most others with my fingers. Ordered it with lift gate residential service and did not get it. I had to find a forklift and trailer to be able to pick it up and bring it to my home. The picture on the website shows the kart with a windshield and spare but after ordering found out that those were extra. The tool box was not attached properly also (loose bolts) and was lost.
Customer service promised to reimburse me for the shipping and assembly services then turned around and refused to do anything about it. Also called me a liar and said that there was no tool kit/box included with this model.
I own my own business and when I fail a customer and they do not like their service or product I do everything in my power to make it right. These people have a lot to learn about developing quality customer relations
Samuel R.'s review of GoKartsUSA earned 8 Very Helpful votes
Samuel hasn’t received any thanks yous.
Samuel doesn’t have any fans yet.
Samuel isn’t following anybody yet.
Empty.
I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house....
Avoid this company at all costs. The phone staff is arrogant and the minute you press them on...
We always try to do our best, but we know, there will always be some unhappy customers. The many many happy customers almost never post a review. Gokarts and Bikes require mechanical support to receive, uncrate, assemble, operate and maintain. We explain this in our order terms posted on our site and signed electronically during checkout, but we know customers don't like to read them. You are making an online purchase without a Dealer and saving over half the cost. This means that unless you pay us to assemble it for you, you will have some assembly to do. And, toys do break. You will likely break something within the first few days. You will surely need parts. All parts are available for purchase