Samuel H.

DO NOT BOOK YOU TRIPS WITH KIWI

As of May 2019 these are the factual customer service issues:
- KIWI ARE LIARS
- KIWI'S PROCESSES ARE UTTERLY DYSFUNCTIONAL
- KIWI'S STAFF IS POORLY TRAINED

Situation:
I booked tickets. One of the flights was rescheduled. Kiwi offered a alternative journey. The offers were off-topic and would lead to shorter holiday, so UNDER THEIR ADVISE I proposed them an alternative journey I found myself. THE SUPPORT TEAM REPLIED THAT THEIR GUARANTEE TEAM WILL CONFIRM THIS CHANGE IN 2-3 days.
AFTER 7 DAYS - NO CONFIRMATION. I reached out again and they told me to give them another 24 hours and that they are working very hard on my case.
AFTER 8 DAYS - NO CONFIRMATION. I reached out again and was told to give them 2-3 days. Yes, they already said that - but they don't read previous emails. By now my alternative tickets have doubled in price.
AFTER 10 DAYS - NO CONFIRMATION. I reached out again and NOW the support team member told me they are "busy" and will most likely review my case in "7 OR MORE DAYS". I still don't know what is going on but have opted in to terminate the contract

At this point, we come to a conclusion that
- Multiple support team members DIRECTLY LIE
- Multiple support team members NEVER READ YOUR PREVIOUS COMMUNICATION WITH THEM and reply off-topic
- After 12 back and forth email the support team offered no solution

DO NOT TRAVEL WITH KIWI. DO NOT LET YOUR FRIENDS TRAVEL WITH KIWI.

These are the names of people who have done the above Yash P., Isabela F., Apurva W., Andrea and for them responsible is Petra Vaskovych. Petra, own this flaw and fix this problem.