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Samuel A.

  • 1 Review
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since April 2020

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1 Review by Samuel

HP
4/16/20
Bought an OfficeJet printer end of 2019 that never worked well. Months later and after many attempts to Support I asked the printer to be replaced. It was replaced days later with the warning: keep your accessories, cables, cartridges etc. Received a new printer and that is when my real problems began. Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right away installed the cartridges that I had from the previous printers and... The printer displays a message: "cartridges can only be used in printer that initially installed it". These cartridges had 5 copies total. Contact the Support again (this was the 12th time in 2 weeks) and explained what was happening. The attendant told me I needed to print an information page from the printer that showed the registration number. But I could't print anything because it was blocked even for resigning to the Instant Ink program. I should buy new cartridges (16 euros for the black and 29 euros for the color) just to print this page and retrieve the registration number. What has become this printing business? Isn't enough pay absurd prices for cartridges and be able to print like 30 copies for cartridge? What happened to Customer Service? What is this Virtual Chat other than a waste of time? Do you folks at HP realize how pathetic is all this? I tell you this, this Instant Ink is pretty fair, if it would work. I am an old customer from HP since my calculator HP48 at the 80's but I will never again buy anything from you and I hope who is reading this take my words seriously and avoid problems. Printing should be an amazing thing but you turned it into hell.

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