Samson F.

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1 Review by Samson


Ordered two mud river kennel covers size large extended, received size XL. In over a month of emails and calls with the revolving cast of characters at Camofire, I received numerous incorrect RMA's to wade through, constantly confused and contradictory information from different employees, had my account credited for two replacement covers (one arrived, again incorrect size-XL), all to end up with repeated explanations as to why none of the fault is Camofire's, and it's all Mud River. Beyond a certain point of sympathy, I don't care about your internal issues, when you continually fail to address your mistakes with me. Now I am headed to the post office to buy an XL box out of pocket, and ship all three kennel covers back, with no resolution for me, and my dogs freezing in the cold for the last month of this debacle. When speaking with final customer service employee, I was told how annoying the situation was for him to wade through on his side... hmm, you're getting paid to deal with your own mistakes, should I charge you my rates for my time you have wasted? A job done wrong, resolved for Camofire only at my own expense. I was a frequent customer, will not be in future.

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