The website doesn't provide correct size chart. I ordered 3 medium size outwear, but one is too big. When called customer service for help, then just asked me to send it back and offered no more help as the item was out of stock online. So, I asked if its available at any of their stores, then she just told me to contact one store and disconnected. Not at all willing to help any further. When contacted the Austin, TX store it was complete crap, people just kept transferring to every other person and none of them were willing to help me. I would never ever want to buy from these retailer again. And also won't recommend to any others.