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I have been filling my own taxes for 8 years, I usually use H&R block free service online, this year they wanted to charge me so I searched the internet for a new website to file for free. I found freetaxusa.com it appeared to be a safe site so I filed state and federal with them. It has been four weeks since I have filed I have yet to received my refund back. That's 20 business days. I have never had a refund take this long, the website cannot even tell me when it may be deposited and I'm unable to get in contact with a live person, when I called I just get a recording that tells me the same thing the website does that it is still processing. So after 20 business days not only do I not have access to my funds, I also don't know when it will be deposited. I've received no further email apologizing for such a delay, or explanation as to why I don't have my money in my account. I will never file with them again.
Tip for consumers:
Don't use this site.
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I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed...
It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I...
Hello Sam, thank you for writing. The first thing you'll want to do is double check the date that your return was accepted. To do this, log into your account and click on the "Home" link followed by "Check Return Status." The IRS says that most refunds will be processed within 21 days, but there are some exceptions. Once your return has been accepted, the processing and timing of that refund is in the hands of the IRS. Unfortunately, we do not have a way to expedite the processing of your refund, and for security reasons, the IRS will not discuss refund information with software vendors. Therefore you can continue to check the status by going to the IRS web site and clicking on the "Where's My Refund?" link.
If you have questions about your return or would like to make sure that your return has been accepted, one of our customer support representatives would be happy to help. Please send them an email at Support@FreeTaxUSA.com or click on the "Contact Support" link when logged into your account.