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sam s.

Contributor Level

Total Points
81

1 Review by sam

  • Dope Boo

2/24/21

When DopeBoo sells out of a product, they do not remove it from their website. Instead they sell them and make you wait four weeks to get the product even after letting you purchase 2-4 day shipping.
Then, the banger that came with the Battleship was cracked when I received it. I immediately emailed DopeBoo, sent pictures 3 separate times, and they claim they cannot see my pictures because they will get a virus. After over a week without ANY HELP from DopeBoo, and reformatting the pictures three separate times, I asked if I can send them over social media. They told me I cannot because the social media person cannot help me. Prior to sending the pictures to DopeBoo the second and third times, I sent them to another email to ensure they are viewable without issue, which they were. Not sure what the issue is on DopeBoo's end, or why they are so reluctant to help replace the banger.

Service
Value
Shipping
Returns
Quality
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Anna L. – Dope Boo Rep

Hi Sam -
This was just sent over to me to check out. Can't seem to figure out which order is yours, so if you want to message us with your order number to our support team, we can get you a banger out. I do know if you send images that can't be seen on a small-midsized tablet in full detail, we can't use the pictures. Sorry if that's been an issue! We just can't download anything we're sent. And I see that you ordered a Battleship, yes, those have definitely been hard to come by! The manufacturer has been beyond slow and we sell out very quickly when we get some of their products in. I think the Battleships we got that we re supposed to be for the year were gone in less than 1 month. So just send us an image of the banger and box you received and we'd be happy to get this handled. Have an awesome week!

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