Sam S.

Coinbase may be the largest crypto exchange in North America, but its BY FAR the worst experience I've had with an exchange EVER! As crypto becomes for Mainstream, their pathetic excuse of a customer service department, will eventually lead to their undoing! They were one of the first in North America, which is why they have so many members.

Even today, there's no a lot of choices in this region, but the competition is creeping up on Coinbase, and my prediction is that Coinbase will go bankrupt by 2025! They're more interested in making headlines, as the "alpha male" in the states, buying up smaller companies, instead of hearing their customers complaints, and implementing a world class customer service department, which any company of this size is fundamentally based upon.

COINBASE COUDNT CARE LESS ABOUT ITS CUSTOMERS, WHICH HAS BEEN AN ONGOING FACT FOR MANY YEARS, AND THAT BALD $#*! CEO, ONLY CARES ABOUT BTC WHALES, AND THOSE WHALES HAVE STUCK BY HIS SIDE, FOR REASONS IM SURE WILL COME TO LIGHT, AND THIS WAY OF THINKING, WILL UNDOUBTEDLY LEAD TO COINBASE CRUMBLING INTO THE BANKRUPTCY, AND INTO THE CRYPTO HISTORY BOOKS!

No time to blab about my experience but I HIGHLY RECOMMEND YOU PUT Ur HARD EARNED MONEY ELSEWHERE!
They do not insure ur wallet unless there is a wide spread security breach to their servers, which they continue to promote, has never happened.
Just google "Coinbase account hacked," and you'll find pages of individuals with similar stories of their crypto being stolen from their account and how poorly customer service handled their complaint.
Virtual customer service at best, with only automated responses to reports of accounts being compromised.
It's extremely easy to get ur account locked after a security breach, but good luck gaining access again!
I've been locked out for 5 weeks now, and it's been impossible to verify my identification, and regain access to my account, after giving them exactly what is required.
NO LIVE PHONE SUPPORT- Only a virtual customer service department which is BEYOND UNACCEPTABLE FOR A FINANCIAL COMPANY OF THIS SIZE, BUT EVEN AFTER YEARS OF HORRIBLE REVIEWS, THEY HAVE "SOMEHOW" MANAGED TO GROW AS A COMPANY.

THE MOST WELL KNOWN EXCHANGE IN THE STATES, HAS ONLY CONTRIBUTED TO THE BAD RAP THAT CRYPTO CURRENCY CONTINUES TO STUMBLE UPON!