Sam R.

Ordered two pairs of boots. The pricing was about what they were on other sites (though, I found one on Sale on the original Brand's website for like $30 cheaper, which was kind of annoying). One didn't fit at all, one is a little weirdly fitted but alright, and when I went to check the refund policy, I was discouraged that I can't get a refund. It is a "refund for store credit". And with shipping cost each way, it wouldn't be worth it to send it back unless I was getting a real refund. The quality on them seemed good. They arrived fast. I just think that only offering store credit isn't a great call. Won't order again. Ordered the same size shoe I always wear so the fact one was so small I couldn't even get it on, shows that I can't trust the sizing. And if I can't order with the comfort of knowing if it doesn't fit I'm not out the full cost of the item, then I will just go somewhere else. I also got charged $25 for shipping taxes, but it does say on the website that they don't cover shipping taxes for international orders. I didn't see it when I ordered, but when I checked it did so. It caught me by surprise, but it was my fault for not reading the thing fully.

I thought this would be a great service. I live right across the border in Canada, so didn't think it could be too expensive. Also, I worked in shipping for two years (from Canada to the US mostly, as well as Canada to International), so I actually have a fairly good idea of options and shipping costs. Because they ship across the border so often, what it usually means is they have a truck that drives everything across and then they ship everything from within Canada. This allows for much cheaper shipping for them, and should be cheaper shipping for you. (i. E. something that would cost $96 from Canada to US, is driven across and with import fees and within country UPS tracked package costs ends up being $22 total, even if they charge $44 that is a 50% profit for them and cheaper for you, everyone wins)

So I bought $60 worth of clothing, got free shipping to the US address. And the cheapest estimate was over $20 for "usually arrives with in 30 days". It would have only been $26 to get it through FedEx from the store directly. I thought the point of this service was to pay LESS for shipping? I went for the FedEx option, because I WANT tracking now that I'm feeling a little screwed over and it was almost $50USD. The package can't way more then 3lbs. Honestly, if I get hit with import fees on top of this cost (like other reviewers are saying they were), I am filing a complaint. I know how much it costs to ship thing and if I am paying over $50US/$70CAD for just shipping, then that just screams SCAM where they hold your packages hostage until you pay, and then don't expect you to reorder.

That isn't even including the $5 per package that implies is the cost to actually ship the package. This will be the last time I use this service.

UPDATE: First, I got an email saying my customs description wasn't detailed enough so they were holding it. So, the time to get that email, respond, and have them do anything with it added and additional 4 days to the ship time. And then a day later, I received a call from FedEx saying that I owed them Customs/Import fees of $25. So on top of the $70CAD I already paid, I know have to pay another $25 to even receive it.