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Bought item size 2XL according to their information, when it arrived it matched the size of an item 3 times smaller according to the size chart. Sent emails, no response, phoned the number given, could not understand a word that the woman on the other end of the phone was saying. Given up, will not be dealing with this company again.
Sam R.'s review of NewChic earned 2 Very Helpful votes
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Dear sam r.,
Thanks for your order and we are sorry for the inconvenience.
The email team usually replies to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, please check your spam. Maybe the email was there.
Regarding to the size, we have also measured the items before selling them. The size letters vary between different regions and manufacturers. However, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please reflect it to our after-sale customer service. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer service tries their best to offer you a reasonable solution.
Thank you.
Best regards,
Newchic team