They're that good. Always engaging, funny, and incredibly personable. Whatever they are paying at their call center isn't enough. The stories are legendary and definitely recommend youtube'ing a view videos to see what I'm talking to. I imagine it's a dream job, but recently bought a birthday present for my fiance and there was a bit of a mix up and they went above and beyond to correct it (while putting a smile on my face). 5 stars and loyal customer for life!