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Opodo mis-sold me a Business Class and promised me a cashback of £236 after I confronted them. The compensation was never sent back to me and the representative handling my complaint was extremely rude. I even escalated the case to OPODO's CEO, but nothing from him.
My flight reference was Opodo / *******888 / SHAIKH ABU
I was sold a ticket by OPODO which didn't exist. I went all the way to the airport only to find from the airlines that OPODO never booked my ticket with the airlines.
Terrible customer service and terrible connection. I was routed to a guy in india and the connection kept falling out.
Hi Sam,
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
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Hi Sam,
We can see that an offer of compensation was made to you as you stated above, however, was rejected by yourself. No refund had been made as no agreement from both parties was confirmed because of this.
Please contact the agent you were talking with so they can have this processed for you.
Best regards,
Christos - Customer care.