Sam M.

First, I would not give reservations.com 1/5 fives stars, they deserve a ZERO out of 5 stars. This company is a scam please stay away from ever booking from them. I recently booked a one night, king-sized bedroom at the
Hyatt Nashville Downtown Hotel. When I called on the phone to book this room they offered me a "discounted rate" of $141.55. The lady I spoke on the phone with talked way too fast when she mentioned the taxes. When she told me the total and booked it, I immediately told her to cancel the reservation. I was charged a Room Total of $141.55, Taxes & Fees: $53.43, Sub Total: $194.98, and their bs Service Fee of $19.99. This totaled to $214.97. That's right my total for a one night king bed was $214.97. So I immediately asked to cancel my reservation and I was transferred to another lady. The cancelation lady offered me a -$20 subtraction to reservation if I changed my mind right that second to continue my reservation and not cancel it. I obviously still canceled it because of the hidden fees, rip-offs, and scams. So I was told everything was 100% refundable. When I called them back I noticed a $20 charge on my account and told them to refund it. They told me this was their service fee and it was non-refundable. STAY away from these scammers please. This is the WORST hotel reservation business out there!