It's a terrible site, a bad joke with basically non-existent customer service. It looks like it happens to everyone, but my profile was also banned 3 days after I made a payment. Is this the way these scoundrels make money? After they banned me for no reason with no explanation they tried to charge me with $800. I can't reach out to their customer service. The site is full of fake and outdated profiles as well as con artists. Moreover, the ones who run it are scammers themselves. Just stay well clear of it, brothers!