I ordered a bronze package and when I asked about the submission form and I was a little confused I was told this
Bronze package has a free grading for a 10 day turn around service, however since we suspended the 10 day service we suggest to hold it off until our 10 day service is back. Submission under this package is valid for 1 year.
On the other hand, we have a non-guaranteed turn around service which would take 9 10 minimum to complete. $10 per card. You also have other options to choose from, 5 day service at $30 per card and 2 day at $40 per card.
After paying 117 for this service and now not available they still will not refund my money.