I have tried to give this company so many chances. I ordered two years ago and after returning an item, they take forever to give the money back once its received and at times they don't even process it in the system. I have recently placed three orders and returned them all after I found that 1) did not work with my skin and 2)can't use during pregnancy. I returned two ordered in once shipment to save on shipping which, I HAD TO PAY FOR, although I tried to cancel them before any of them shipped. One order I didn't even get a shipping confirmation email. I got a refund notification for one of them and not the other. I called customer service and after speaking to a supervisor she says she doesn't see that the order was returned but since the tracking says delivered she will refund. But fails to check the weight of the package which was clearly heavy. I will no longer try this company not worth all the hassle. Now I have to wait another week for my money. Its been close to four.