Sam K.

Absolutely horrible customer service. I rented a movie that stopped working in the middle. All other internet sites and video sites (youtube, amazon, etc) worked no problem at the time so this was clearly their issue. I contacted support and asked for a reset of the movie so I could finish. Instead they sent me a list of 20 things about my computer and network that they said they needed before they could 'consider' my request. I jumped through their hoops out of principle and sent the info... then no response despite multiple follow-ups over a period of over month. Bottom line, they just wanted to give me busy work in hopes that would get rid of me. Stealing my money by not delivering what you promised is bad enough, but don't waste my time! Don't pretend to offer customer service and then ignore your customer! I will never use Vudu again.