I've purchased several items from Bluefly.com and being told it will be shipped from different locations. I've been waiting for the last item to be delivered for about 10 days, so I tried to contact them, OMG you will never find a customer service that bad, never answer the phone and don't respond the email. The day after I filed the complaint, the last item has arrived, but they shipped the wrong item. I tried to contact them again, of course, no one answer the phone and no email sent back to me for the exchange instruction. Beware buyers, Bluefly.com is not a company with integrity, especially their customer service is horrible, do not buy from them.
Hi Sam - I've reviewed the process and I can definitely see where that would be confusing! I've reached out to our subscription manager and given him the feedback directly. I'm sorry the customer service was not what you (or we!) expect. Please feel free to reach out to customersupport@swansonvitamins.com to have that shipping fee refunded.