sam d.

Bought a laptop August 2nd 2018 and did not open it for two weeks after because I moved away for school and didnt need to use it. AS SOON as I started to use it problems started coming arise with the speakers with freezing etc. I contacted customer support and after long talk and various ways of trying to fix it, HP customer tech decided it was best for me to send in my laptop (past my 15 day return period so I could not return it). I made it very clear that I could not be without the laptop for more than a week due to being in school. He assured me that was NO ISSUE. That was septemer 17. It has been a week without my laptop and was supposed to expect it back september 26. Then I got a text saying HP product was delayed to october 2 and to call "" number if that was an issue. So I called the number and the customer service tech assured me that was wrong and that my laptop will be expected back september 26. Now it is September 24 and I got another text message saying my laptop is delayed to october 05 and to call if that was an issue. So I called and the customer tech said there was nothing she could do because i cold not talk to a supervisor because they were "closing soon" with 20 minutes until closing. She suggested I call back tomorrow. They didnt help me because it is 20 minutes until closing time. I WISH I was able to say that where I worked! Now, I am expecting a call tomorrow to see what is going on with my laptop. DO NOT BUY FROM HP. I had a toshiba laptop previously for four years and no issues (passed it down to sibling), got this one and had issues the first week using it.

Bought a laptop August 2nd 2018 and did not open it for two weeks after because I moved away for school and didnt need to use it. AS SOON as I started to use it problems started coming arise with the speakers with freezing etc. I contacted customer support and after long talk and various ways of trying to fix it, HP customer tech decided it was best for me to send in my laptop (past my 15 day return period so I could not return it). I made it very clear that I could not be without the laptop for more than a week due to being in school. He assured me that was NO ISSUE. That was septemer 17. It has been a week without my laptop and was supposed to expect it back september 26. Then I got a text saying HP product was delayed to october 2 and to call "" number if that was an issue. So I called the number and the customer service tech assured me that was wrong and that my laptop will be expected back september 26. Now it is September 24 and I got another text message saying my laptop is delayed to october 05 and to call if that was an issue. So I called and the customer tech said there was nothing she could do because i cold not talk to a supervisor because they were "closing soon" with 20 minutes until closing. She suggested I call back tomorrow. They didnt help me because it is 20 minutes until closing time. I WISH I was able to say that where I worked! Now, I am expecting a call tomorrow to see what is going on with my laptop. DO NOT BUY FROM HP. I had a toshiba laptop previously for four years and no issues (passed it down to sibling), got this one and had issues the first week using it.