Member since December 2014
- Reviews 1
- First to Review 0
- Very Helpful 0
- Funny 0
- Fraud Buster 0
- Great Find 0
- Well Said 0
- Thank Yous 0
- Fans 0
- Profile Views 204
I haveNet Spend, opened it a couple months ago and get my direct deposit on it. I made a purchase through another company didn't feel comfortable about the purchase so I wanted to wipe out card and get a new one. Net spend said they had put a block on it, until the new card came in. I asked the customer service representative if you could get a temporary card until the new one came in. Her reply was I need to purchase one. So I purchased a card called customer service and they saidI need verify the account I would have to answer some social security questions. The question were pertaining to street addresses that I had no idea what they were. They said I didn't answer the questions correctly. To me the addresses have nothing to do with social security. I spoke to a supervisor and I was agitated and then they told me they would have the fraud department contact me in 24 hours. I then called social security and asked if they ask about addresses and they said they don't. They said I was a victim of a possible scam and fraud. I also went to consumer affairs website and there are several complaints about asking no pertaining questions on account. Net spend refuses to release my money until I verify their questions. Another representative told me that fraud department would call me back in 2-3 day and whoever told me 24 hours was misinformed. I feel like I am a victim of fraud.
Samantha hasn’t received any votes.
Samantha hasn’t received any thanks yous.
Samantha doesn’t have any fans yet.
Samantha isn’t following anybody yet.
Similar Reviewers on Sitejabber
Netspend had Synina Rodriguez and Oscar Sotuyo who were Customer Experience Analysts. I provided...
I've had a Netspend account for a few years. I have 40% of my pay deposited into that account and...